Services Infrastructure Compliance Partner With Us
Voice

Customer Lifecycle

  • Inbound Customer Support — Tier 1 & Tier 2 query resolution and escalation handling
  • Outbound Sales — Lead qualification, appointment setting, upsell and cross-sell campaigns
  • CRM Management — Real-time data entry, ticket updates, and pipeline hygiene
  • Post-Sales Follow-Up — Satisfaction calls, renewals, and retention programs
  • Collections & Recovery — Compliant debt management and payment reminders
  • Technical Helpdesk — Script-based first-line IT and product support
  • Survey & Research — CATI-based market research and NPS surveys
Non-Voice

Data & Back-Office

  • KYC Verification — Document validation, identity checks, compliance screening
  • Document Processing — Indexing, digitization, data extraction and classification
  • Data Entry & Cleansing — High-volume structured and unstructured data management
  • Email & Chat Support — Multi-channel written customer support and ticketing
  • Finance & Accounts Back-Office — Invoice processing, reconciliation support
  • Content Moderation — Platform safety review and policy enforcement workflows
  • Order Management — Fulfillment tracking, logistics coordination, vendor liaison
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All staff are SLA-trained and onboarded to your process documentation. Tallix operates as a true operational extension — not a vendor. Talk to our Operations Director →

Flexible structures for
every partnership type.

Whether you need overflow capacity, a dedicated team, or project-based support — we structure the engagement around your requirements.

Overflow

Overflow & Burst Capacity

On-demand seat allocation for volume spikes, seasonal surges, or campaign peaks. Activate quickly without permanent headcount commitments.

Dedicated

Dedicated Team

A fixed team of agents fully dedicated to your process. Trained, documented, and operating exclusively to your brand standards and SLAs.

Hybrid

Voice + Non-Voice Hybrid

Combined programs handling both customer-facing calls and back-office processing within the same delivery structure — unified reporting.

Project

Project-Based

Time-bound engagements for data migration, digitisation drives, one-time campaigns, or short-duration programs with defined scope and timeline.

Tell us what you need.
We'll make it work.

Process feasibility, seat availability, deployment timelines — get answers directly from our Operations Director.

Request Capacity Deck →